At Khayt & Bahr, your satisfaction matters. We craft handmade bags and charms with care, and we want every order to feel special. If something is not quite right, we are here to help.
This policy explains when you can exchange or return an item, what conditions apply, and how to reach us.
Exchange Policy
You may request an exchange within 14 days of receiving your order, provided that:
- The item is unused and in its original condition
- It has not been damaged after delivery
- All accessories and original packaging are included
- Tags and protective packaging (if any) are still attached where applicable
Shipping for exchanges: The customer covers shipping costs for exchanges (for example, size preference or change of mind), unless the issue was caused by Khayt & Bahr — such as a wrong item, a manufacturing defect, or an incorrect order. In those cases, we cover the exchange shipping.
Refund / Return Policy
Refunds are available for a limited window and only in specific cases:
- You may request a refund within 2 days of receiving your order if there is a manufacturing defect or you received a different product than ordered.
- Once we receive and inspect the item, approved refunds are issued via the original payment method or as store credit, by mutual agreement.
- We do not accept returns of used items, or items damaged due to misuse, improper storage, or normal wear after delivery.
Handmade Nature of Our Products
All Khayt & Bahr products are handmade. Small variations in shape, measurements, stitching, texture, or color tone are natural and expected. These are part of the craft — not manufacturing defects — and do not qualify for exchange or refund on their own.
Photos on the website are as accurate as possible, but slight differences may appear in person due to lighting, screen settings, and handmade variation.
Eligibility Checklist
To be eligible for exchange or refund review, items must be:
- Unworn / unused
- In original condition
- Returned with original packaging
- Free from damage caused after delivery
- Requested within the timeframes above
Khayt & Bahr reserves the right to decline any request that does not meet these conditions.
How to Request an Exchange or Refund
- Contact us within the applicable timeframe (14 days for exchanges; 2 days for defect / wrong-item refunds).
- For any issue, please message us within 48 hours of delivery with clear photos showing the problem — this helps us review your case quickly.
- Include your order number, contact details, clear photos, and a short description of the issue.
- Our team will review your request and share next steps as soon as possible.
You can reach us through either:
- Instagram: @khaytbahr
- Contact page: Contact form
Shipping Fees for Exchanges & Returns
- Customer covers shipping for size changes, change of mind, or personal preference.
- We cover shipping when the issue is our error: wrong item, manufacturing defect, or incorrect fulfillment.
- Return shipping instructions will be confirmed after your request is approved.
Important Notes
- Requests submitted after the stated deadlines may not be accepted.
- All returned items are inspected before approval is confirmed.
- Sale / final-sale items (if marked as such) may have different or limited return eligibility — please check the product page.
- Charms and accessories should be returned with any original cards, pouches, or packaging included with the order.
- Refund timing depends on your bank or payment provider after we process the refund.
Contact Support
Questions about exchanges, returns, or refunds? Contact us via:
- @khaytbahr on Instagram
- Our Contact page
We are happy to help.